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Privacy Policy

Last updated: 2/12/2025

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Planet Vet (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, contact us, or book a CPD tour.

By using our services, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We only collect information that is reasonably necessary for organising CPD tours, communicating with participants, and improving our services.

1.1 Personal Contact Information

  • Full name

  • Email address

  • Phone number

1.2 Professional Information

  • Veterinary registration status (if required for CPD)

  • Clinic name or workplace (optional)

  • Professional interests and CPD preferences

1.3 Booking & Event Information

  • Dietary requirements

  • Medical information you choose to provide (e.g., allergies relevant to travel or activities)

  • Emergency contact name and phone number

  • Activity or excursion preferences

  • Any forms or questionnaires you provide related to CPD needs or event participation

1.4 Payment Information

  • Payment confirmations and transaction details

  • (We do not store full credit card numbers; payments are processed via secure third-party providers.)

1.5 Website & Digital Information

  • IP address

  • Browser type and device information

  • Cookies and analytics data

  • Website activity (pages viewed, time on site)

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2. How We Collect Information

We collect information when you:

✔ book an event or submit an enquiry
✔ fill out a form on our website
✔ join our mailing list
✔ interact with us via email or social media
✔ participate in surveys or questionnaires
✔ use our website (through cookies/analytics)

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3. Why We Collect Your Information

We use this information to:

3.1 Provide CPD Tours & Event Services

  • Communicate tour details, schedules, and updates

  • Organise activities, meals, and logistics

  • Ensure your safety and comfort during the tour

  • Meet CPD program requirements

3.2 Customer Support & Communication

  • Respond to enquiries

  • Send booking confirmations and event information

  • Share updates relevant to your tour or future events

3.3 Marketing & Service Improvements

  • Send newsletters or promotional material (you can unsubscribe anytime)

  • Improve our website, tours, and participant experience

  • Understand attendee interests and trends

3.4 Administration & Compliance

  • Maintain business records

  • Process payments

  • Meet legal obligations where required

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4. Disclosure of Personal Information

We may disclose your information to:

4.1 Event & Tour Suppliers

  • Hotels

  • Activity providers

  • Catering and venue teams

  • Event speakers or facilitators (only if needed)

4.2 Service Providers Supporting Our Operations

  • Payment processors

  • Mailing list and communication platforms

  • Website hosting and analytics tools​

4.3 Legal Requirements

We may disclose information if required by law, regulation, or court order.

We never sell your personal information.

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5. International Transfers

Some partners and software tools may operate outside Australia.
Where information is transferred overseas, we take reasonable steps to ensure it is protected under the Australian Privacy Principles.

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6. Security​

We take reasonable steps to protect your information from:

  • loss

  • misuse

  • unauthorised access

  • alteration

  • disclosure

This includes encrypted systems, secure servers, and restricted access.

However, no online system is completely secure.

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7. Cookies & Tracking

We use cookies and analytics to:

  • improve website functionality

  • personalise your experience

  • understand visitor behaviour

You can adjust your browser settings to refuse or delete cookies.

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8. Access or Correction

You can request:

✔ access to the personal information we hold about you
✔ corrections to inaccurate or outdated information

Contact details are listed below.

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9. Retention of Information

We retain personal information only for as long as necessary to:

  • provide services

  • maintain legitimate business records

  • comply with legal and accounting obligations

After this period, information is securely deleted or anonymised.

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10. External Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of those sites.

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11. Changes to This Policy

We may update this policy occasionally.
The revised version will be posted here with the updated date.

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12. Contact Us

If you have questions or requests regarding your personal information, contact us at:

support@planetvet.com.au.

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