Terms & Conditions

1. Booking & Payment Terms

1.1. Full payment of the Event Fee is required at the time of booking in order to secure a place in the program.

1.2. The Participant acknowledges that Planet Vet incurs significant upfront costs, including but not limited to accommodation deposits, venue hire, supplier payments, logistics, and administrative expenses.

1.3. For this reason, the Event Fee is strictly non-refundable under any circumstances, from 90 days prior to the event start date.

2. Participant Cancellations

2.1. If the Participant cancels their booking for any reason, the following refund rules apply:
- 91 days or more, prior to the event start date: Full refund of the event fee, minus any additional charges from third parties (payment provider, transaction platform, etc)
- 90 days or less, prior to the event start date: No refund or credit is payable.

2.2. Cancellation must be submitted in writing to Planet Vet using our website's contact form or at cancellations@planetvet.com.au.

2.3. No refunds will be given for late arrivals, unused services, or no-shows.

3. Transfer / Substitution of Participants

3.1. A Participant may request to transfer their place to another eligible attendee up to 30 days prior to the Event start date.

3.2. Transfers are subject to: approval by Planet Vet, completion of all registration requirements by the substitute participant, and a $200 administrative fee.

3.3. Transfers are not permitted within 30 days of the Event start date.

4. Cancellation or Modification by Planet Vet

4.1. Planet Vet reserves the right to cancel, postpone, reschedule, or modify any part of the Event due to: minimum participant numbers not being met, illness of key personnel or presenters, severe weather, natural disasters, or unsafe conditions, failure of third-party suppliers, government restrictions, border closures, or travel advisories, or any other circumstance reasonably beyond the control of Planet Vet (“Force Majeure Event”).

4.2. If Planet Vet must cancel the Event prior to commencement: Planet Vet will use reasonable efforts to provide the Participant with:

(a) a credit towards a future Planet Vet Tour, or

(b) a partial refund, less any unrecoverable costs that Planet Vet has incurred. Planet Vet will refund Participants the amount remaining after deduction of any non-recoverable costs already paid to suppliers. Non-recoverable costs may include, but are not limited to: accommodation deposits, venue hire fees, supplier cancellation penalties, transportation prepayments, catering deposits, speaker fees, permits, and administrative expenses. The Participant acknowledges and agrees that a full refund may not be possible if Planet Vet has already incurred such costs. Planet Vet shall not be liable for any additional costs incurred by the Participant, including flights, insurance, visas, accommodation outside the Event, or incidental expenses.

5. Participant Travel Insurance Requirement

5.1. All Participants are strongly advised to obtain comprehensive travel insurance, including: trip cancellation and curtailment, medical and evacuation coverage, loss of personal belongings, coverage for delays and disruptions.

5.2. Planet Vet is not responsible for any loss, damage, or costs incurred by Participants who fail to obtain adequate insurance.

6. Limitation of Liability

6.1. To the maximum extent permitted by law, Planet Vet’s liability will not exceed the Tour Fee actually paid by the Participant, minus any non-recoverable supplier costs incurred.

6.2. Planet Vet is not liable for consequential loss, indirect loss, or personal expenses incurred by participants under any circumstances. Including losses due to cancellations, changes, delays, or Force Majeure Events.

7. Acceptance of Terms

7.1. By submitting payment and confirming a booking, the Participant acknowledges and agrees to be bound by this Cancellation & Refund Policy as part of the Planet Vet Terms & Conditions.

General Conditions

All participants are responsible for ensuring their own health and safety, insurance, meet travel and visa requirements. Planet Vet reserves the right to make minor adjustments to the conference content & topics, itinerary, location and activities as necessary, any time prior to the event start date.